About CMO

Revolutionising the shopping experience of homeowners and tradespeople

Founded in 2008 as Construction Materials Online, CMO is the UK’s largest online-only retailer of building materials. The Company is disrupting a £29 billion predominantly offline market with a digital first proposition and market leading product choice, supported by high quality customer service and technical expertise.

CMO has created category authority by offering market-leading ranges listing over 130,000 products through its many specialist SUPERSTORE websites which recently underwent exciting new rebranding.

It‘s unique digital hybrid service model, developed over more than 10 years, combines specialist advice and expertise tailored to category and customer needs online, to service the next generation of digital natives by bridging the gap between traditional bricks and mortar retailers and pureplay digital retailing. CMO has established trusted partnerships with manufacturers and supply partners across the UK. Its business model is asset light with the majority of products drop shipped directly from the manufacturers to its customers. CMO’s aim is to become the destination of choice for anyone building or improving homes in the UK, providing the widest range, backed by specialist expertise, and helpful customer solutions.

18%

Growth in the marketable database year-on-year

£71.5 million

Sales in 2023

750

Supplier and manufacturer relationships

65%

Sales from repeating customers

10

Number of consumer websites

146,000

Number of products

Key strengths

Customer service

Specialist customer service available  8am – 5pm

In-house expertise

In-house team of developers, e-commerce experts and products specialists

Price

Transparent on pricing and margin

Partnership with suppliers

Great relationships with over 350 suppliers and manufacturers

Low cost business

Direct shipping from manufacturer to consumer, reducing supply chain costs

Price

  • Structurally lower costs allow lower pricing
  • Fully transparent pricing
  • Always competitive

Product range

  • Stocking strategy not limited by infrastructure
  • Widest manufacturer ranges on the web
  • Significant demand from manufacturers to list products

Customer service

  • Strong customer service teams with 5* Trustpilot ratings
  • In depth training to help and advise customers

Scalable model

Bespoke, agile, scalable and secure e-commerce platform

Good Builds start with our SUPERSTORES

CMO offers over 130,000 building products through its online consumer stores

Recent news

Abby Weeks, Martin Winterburn and Ben Hodson from CMO Group PLC receiving the DIY Week Award 2022 for Business Expansion of the Year
Happy person who has been doing DIY
Headshot of Rob Martin, from the CMO Trade team
Good builds start here
Good builds start here
Sue Packer